TERMS AND CONDITIONS
Thanks for shopping at Indie Guns. We appreciate the fact that you like to buy cool stuff we supply. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
We fundamentally believe you will be thrilled with the products you purchase from Indie Guns. That’s because we go out of our way to ensure that you're buying the highest quality firearm Receiver Blanks(aka 80% Lowers), parts, accessories, and gunsmithing tools that are Made in the USA or from countries with the best reputations for producing quality gun parts - think Austria and Germany.
However, we understand that sometimes a product may not be what you expected. In that unlikely event, we invite you to review the following terms related to returning a product. We hope you find that Indie Guns has a solid customer-focused quick and easy return policy that's committed to customer service and your buying experience.
Customer Return Process
You can submit a return request by logging into your customer account, finding the order you wish to return and clicking the Return link.
Next, you will need to specify the Qty To Return, Return Reason, and Return Action. You also have the option to leave a comment, e.g., "Help! I ordered the wrong model =( ".
After submitting the request, you will see the Return Instructions and receive a confirmation email.
Indie Guns, within hours, will review the various details about your return and you will be notified on what action is being taken, including the RMA number.
Returning New, Unopened & Unused Items
Indie Guns will gladly accept returns on new, unopened, and unused items for any reason within 90 days of the date your product shipped. We strive to keep our prices as low as possible for all our builders. Because of this, returns of new, non-defective items are subject to a 10% re-stocking fee and return shipping costs.
Returning Damaged or Defective Items
Please Note: Damaged or defective merchandise is subject to examination and inspection. There is no re-stocking fee or return shipping charges for these returns.
If you ever receive an item that proves to be damaged, defective, broken, or otherwise deficient, or not to your reasonable satisfaction, we want you to return it. We’ll work to make it right with you. Please contact us by logging into your customer account, finding the order you wish to return and clicking the Return link within 30 days of the original order. You may also email or call by going to our Contact Us page. Again, please ensure this is done within 30 days of the original order. Indie Guns will promptly send out a new product with our apologies, or pursue the action you chose in the Return Actions field on your Return Request.
Returning a Partial or Completed Receiver Blank (aka 80% Lower)
A Receiver Blank (aka 80% Lowers) is just a hunk of plastic or aluminum until you (the gunmaker) make a modification to it - then it's classified a firearm. A FFL (Federal Firearms License) is required to buy, sell, ship or receive firearms. Indie Guns does not sell firearms, thus, no FFL is required. That also means we cannot accept returns on items that may be considered a firearm. But that does not necessarily mean we can’t accept your return.
Again, we want your experience with us to be the best and we go out of our way to ensure that you're buying the highest quality Receiver Blanks (aka 80% Lowers) on the market. It's extremely rare for a Receiver Blank to be manufactured out-of-spec or with incorrect tolerances, but it happens.
If your lower is completed or partially completed and found to be defective, by no fault of your own, we’ll work with you to replace it. Do not do anything further to the receiver. Email or call us. We may ask that you submit videos/photos and participate in live video chat and text messages so we can diagnose the issue together.
Once the defect is confirmed, we’ll discuss how you can legally and safely return it. Remember, we cannot accept returns on a partial or completed Receiver Blank because it's now considered a firearm. Returning a partially-machined or completed lower will require destruction to make it inoperable, such as cutting the lower in half. This is the only way to guarantee that you and Indie Guns stay out of the pokey.
CANCELLATIONS & REFUNDS
Canceling an Order
We work quickly to process, box, and ship orders the same or next day so please contact us AS SOON AS POSSIBLE if you place an order and wish to cancel. Canceled orders may be subject to the 10% re-stocking fee once placed. The sooner you contact us, the better!
Refunds are processed within 2 business days of receiving your item back into inventory. We will process the refund with your original payment method. We’ll also email you a copy of your refund receipt. Upon initiation of a refund, it may take up to 3 to 5 business days for the funds to appear in your account.