For any questions regarding orders, shipments, returns, refunds, exchanges, or other restrictions, please find our Terms & Conditions below. You may also call or email us. A customer service representative will respond to you quickly, usually within 24 hours. indieguns.com reserves the right to cancel any order, at any time, for any reason.
If you have arrived at this page because you simply want to process a return, refund and or exchange, please follow the instructions as detailed below:
Customer Return Process
- You must register and create a new account or Sign In by clicking the Person Icon in the upper right hand corner of any webpage.
- Find the order you wish to return and click the Return Items link.
- Fill in the required fields to specify Qty To Return, Return Reason, and Return Action. You also have the option to leave a comment. Then click Submit Return Request
After submitting the request, you will see Return Instructions and receive a confirmation email. Simultaneously, a notification email will be delivered to us as well, along with your return request notification that appears on the backend of our store dashboard.
You will receive a notification email once we review and change the status of your return request to Refunded, Pending, Received, Return Authorized, Item(s) Repaired, etc.
New gun laws are always being passed. It is your responsibility to know and understand all current laws governing the sale, transport, making of, and ownership of a firearm in your state. Any orders placed that cannot be fulfilled because of certain state or federal laws may be subject to an automatic cancellation and refund, and such orders will be subject to a 30% restocking fee.
We strive to provide affordable same- or next-day shipping! We also want to provide you with the best possible shopping experience with simple return policies. Find everything you need to know about shipping and costs, canceling an order, returning an item, and processing a refund below. Have other questions? Just contact us!
Customer Loyalty Program
Any customer who has spent $1,000 or more with us over their lifetime qualifies for free returns at any time (even past 30 days) on new, unopened, unused items! Qualifying customers will not be charged any restocking fee or return shipping cost.
Shipping costs and delivery dates are estimated at checkout. Our track record and goal is to ship every order the same day the order is placed, the next day at the latest (for in-stock items). All shipping costs are determined by the shipping options you select for your order during checkout. We ship via USPS for your convenience. All orders are shipped in non-descriptive boxes and sealed at every edge to ensure safe and anonymous delivery. We do NOT ship to any PO Box addresses. We apologize for any inconvenience this may cause.
Order Cut-Off Time
Orders placed Monday to Friday before our shipping cut-off time of 2pm ET start processing the same day. Orders placed after the cut-off time on Friday start processing the following Monday. Orders placed on weekends or holidays start processing the next business day.
indieguns.com only ships within the United States. Federal legislation dictates we cannot ship our products internationally. Please review your state-specific restrictions before placing an order.
Returning New, Unopened, & Unused Items
We gladly accept returns on any new, unopened, and unused items for any reason within 30 days of shipping for a full refund. We strive to keep our prices as low as possible for all our builders. Because of this, returns of new, non-defective items are subject to a 40% re-stocking fee and return shipping costs.
If you simply want to process a return, refund and or exchange, please follow the instructions for the Customer Return Process that is posted above.
Returning Defective Items
We want your experience with us to be the best. You deserve quality lowers and gun parts! If you ever receive an item from us that is defective, broken, or otherwise deficient, we want you to return it. We’ll work to make it right for you. Get in touch with us to start the return process as soon as possible. For returns of lower receivers, please read below.
Returning an 80% Lower Receiver/Frame Kit
80% Lower Receivers/Frame Kits are very rarely manufactured out-of-spec or with incorrect tolerances. We will replace these - once again, in very rare circumstances. Do not attempt to machine an 80% Lower Receiver/Frame Kit if you notice a defect. If you started the machining process, please stop immediately and contact us. An 80% Lower Receiver/Frame Kit may be classified a firearm under the Gun Control Act of 1968 when partially machined. We cannot accept returns on any 80% Lower Receiver/Frame Kit that may be considered a firearm. But that does not necessarily mean we can’t accept your return. Keep reading:
Partial or Completed 80% Lower Receiver/Frame Kit Returns
If your lower is completed or partially completed and is found to be defective by no fault of your own, we’ll work with you to replace it. Do not do anything further to the lower. First, give us a call or send us an email. We will attempt to diagnose the issue with you. We may ask that you submit some photos of the defect and the current state of the lower receiver to confirm the defect. If we can determine your partial or completed lower is defective, we’ll discuss with you how to legally and safely return it. Remember, we cannot accept returns on any items that may be considered a firearm. We cannot accept a return on any lower receiver with any other parts installed on it. Returning a partially-machined or completed lower may require destruction to make it inoperable, such as cutting the lower in half. This is the only way to guarantee your safety and ours.
CANCELLATIONS & REFUNDS
Canceling an Order
You may place an order and decide you no longer need that item. It happens! If you place an order and wish to cancel, please contact us as soon as possible. We work quickly to process, box, and ship orders the same or next day. Canceled orders may be subject to a 30% re-stocking fee once placed. The sooner you contact us, the better!
Refunds are processed within 2 business days of receiving your item back into our inventory. We will process your refund with your original payment method. We’ll also email you a copy of your refund receipt for your records. Upon initiation of a refund, it may take up to 3 to 7 business days for the funds to appear in your account.
MAGAZINE ORDERING RESTRICTIONS
Please be aware of your local firearms laws. It is your responsibility to understand state laws regarding magazine capacities and restrictions.
PARTS AND WEAPONS KITS DISCLAIMER
PARTS AND WEAPONS KITS DISCLAIMER
indieguns.com sells 80% DIY Build Kits, Parts, Accessories, and Receiver Blanks. We do not sell firearms. We do not maintain a Federal Firearms License (FFL), nor do we engage in the manufacturing of firearms. We do not provide gunsmithing, engraving, or other related services which may require Federal Firearms Licensing. It is your responsibility to know and understand all local, state, and federal laws governing the fabrication, production, gunsmithing, or otherwise making of a firearm.
AR-15 PISTOLS AND RESTRICTED FIREARMS
indieguns.com sells components that, when purchased and used together, may constitute the making of an NFA, AOW, or other restricted weapon, like a short-barreled rifle. It is your responsibility to know and understand all laws governing the making of a restricted firearm, including those governed by the National Firearms Act (NFA), the Gun Control Act (GCA) of 1968, and the Bureau of Alcohol, Tobacco, Firearms, and Explosives (BATFE).
INFORMATION & USE THEREOF
The information contained on the indieguns.com website is provided for educational and informational purposes only and should not be construed as legal advice or as an offer to perform gunsmithing, manufacturing, or legal services on any related or other subject matter. The content of this website contains general information about firearms and may not reflect current legal developments or information concerning local, state, or federal gun laws. The information is not guaranteed to be correct, complete or current. indieguns.com makes no warranty, expressed or implied, about the accuracy or reliability of the information contained in this website or at any other website to which it is linked. Recipients of content from this site should not act on any information included in the site without seeking appropriate legal advice on the particular facts and circumstances at issue from an attorney licensed in the recipient’s state. indiegus.com expressly disclaims all liability with respect to actions taken or not taken by the recipient based on any or all the information or other contents of this site.